
Module 2 CCSOP
Quiz
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Other
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Professional Development
•
Practice Problem
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Easy
Kalimani Velaitham
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one key responsibility of the "People" element in customer service?
Redesigning office layouts
Enforcing pricing policies
Ensuring staff have the right attitude and skills
Managing supplier contracts
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A well-trained, empathetic staff member can make up for weaknesses in policies or procedures.
False
True
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following traits reflect poor service from the “People” element? (Select all that apply)
Ignoring feedback
Lack of patience
Non Synchronize body language
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"People" only refers to front-line staff in customer service.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is MOST important for excellent service in the “Products & Services” area?
Using complicated technical terms
Limiting choices to reduce confusion
Offering maximum discounts
Knowing features and benefits
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Products and services should be tailored to meet the customer’s expectations and needs.
False
True
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A failure in the Products & Services area may result in:
Better branding
Customer dissatisfaction
Better service recovery
Increased employee morale
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