ASESMEN DIAGNOSTIK KOGNITIF

What do you say when you meet a guest?

• Go away

• Good morning

• What do you want?

• No room

• I don't know

Which department handles guest check-in and check-out?

• Housekeeping

• Engineering

• Front Office

• F&B Service

• Laundry

Who carries guest luggage to the room?

• Receptionist

• Doorman

• Bellboy

• Housekeeper

• Concierge

The receptionist usually works at the...

• Guest room

• Back office

• Kitchen

• Lobby

• Front desk

Which part of the Front Office handles room reservations?

• Guest Relation

• Cashier

• Reservation

• Bell Desk

• Concierge

Where do guests check in at the hotel?

• Kitchen

• Guest room

• Front desk

• Parking area

• Garden

What is the guest’s record of expenses called?

• Guest folio

• Housekeeping log

• Hotel journal

• Registration card

• Front desk sheet

Which one is NOT part of the Front Office Department?

• Reception

• Concierge

• Room Service

• Reservation

• Bell Desk

Front Office staff must always show...

• Anger

• Silence

• Friendliness

• Confusion

• Laziness

What is the function of the front desk?

• To cook and serve food

• To clean guest rooms

• To welcome and register guests

• To maintain building facilities

• To train hotel staff