Leadership and Change Management Quiz

A manager explains to staff exactly why a new software system is needed to stay competitive.

• Planning only

• Selling the need for change

• Avoiding resistance

• Resolving conflict

The CEO forms a team to guide employees through a restructure, with each member assigned specific tasks.

• Lack of planning

• Poor communication

• Collaboration

• Conflict resolution only

During a major store redesign, the store manager regularly updates staff on progress and asks for feedback.

• Showing accountability

• Two-way communication

• Avoiding leadership

• Forcing change

An airline CEO announces job cuts but also introduces counselling and training programs for affected staff.

• Poor leadership

• Collaboration

• Employee support

• Selling the need for change

The leadership team creates a clear plan outlining what will change, how it will happen, and when.

• Communication

• Accountability

• Preparation

• Collaboration

A leader encourages employees to share new ideas during the change process.

• Closed-mindedness

• Selling change

• Open-mindedness

• Lack of confidence

During transformation, a leader shares credit for successes with their team.

• Integrity & trust

• Planning

• Avoiding accountability

• Conflict resolution

Staff feel calm about upcoming changes because their leader is confident and clear about the vision.

• Selling products

• Cultivating stability

• Avoiding conflict

• Lack of planning

Employees complain about a new rostering system. The manager listens carefully and adjusts the implementation timeline.

• Poor decision-making

• Two-way communication

• Lack of vision

• Forcing change

A principal works with teachers to develop a new assessment policy and ensures everyone understands their role.

• Selling change only

• Collaboration and support

• Avoiding accountability

• Poor leadership