Facilities Maintenance System Quiz

Which of the following best describes the purpose of a Work Order (WO) system in facilities maintenance?

• To monitor employee attendance

• To track asset depreciation

• To initiate, document, and manage maintenance activities

• To control tenant access and security levels

A chiller unit is due for quarterly servicing. What type of maintenance does this fall under?

• Emergency maintenance

• Predictive maintenance

• Reactive maintenance

• Scheduled preventive maintenance

According to the maintenance priority hierarchy, which of the following should be addressed FIRST?

• Flickering lights in the hallway

• Pest control request in the breakroom

• A burst water pipe flooding a server room

• Routine filter replacement for air handling units

What is the primary difference between a corrective WO and a preventive WO in a CMMS database?

• Preventive WO requires approval; corrective does not

• Corrective WO is triggered by equipment failure or inspection, while preventive WO is pre-scheduled

• Preventive WO includes cost estimation; corrective WO does not

• Corrective WO cannot be closed without a supervisor’s signature

What is the primary advantage of integrating a Computerized Maintenance Management System (CMMS)?

• Reduces rental rates for tenants

• Automates cleaning schedules

• Tracks and manages work orders efficiently

• Replaces the need for physical maintenance teams

Which of the following is NOT typically part of a comprehensive maintenance working procedure?

• Purpose statement

• Frequency of task

• Procurement vendor ratings

• Responsible personnel

Which of these examples best illustrates a performance standard used to evaluate maintenance work?

• “Technician responds within 2 hours to all emergency calls.”

• “Manager chooses their own task priorities.”

• “Work orders are filled out in pencil or pen.”

• “Inventory is reviewed every 6 months without verification.”

Why is it important to categorize maintenance tasks using priority levels?

• To justify high maintenance costs

• To evenly assign jobs to staff

• To ensure critical systems are maintained promptly and effectively

• To meet tenant preferences for upgrades

What is the key difference between urgent and on-demand maintenance?

• Urgent tasks are planned, while on-demand tasks are always emergencies

• Urgent tasks affect safety or operations, while on-demand tasks are user-generated but not critical

• On-demand maintenance is scheduled months in advance

• Urgent tasks do not require approval from supervisors

When closing a work order, which of the following should always be updated in the maintenance records?

• Salary of the technician

• Cost estimate approval status

• Completion time, technician signature, and actual cost

• Vendor promotional material