chap 5

Operations management (OM) is responsible for producing products in a cost-effective and __________ way.

• Complex

• Efficient

• Expensive

• Outsourced

• Cellular

OM plays a critical role in a company's supply chain because it:

• Produces/delivers the product or service

• Customizes products

• Defines location of facilities

• Works with marketing

• None of the above

An example of an OM decision would be:

• Which distribution channels to utilize

• Where to locate a factory

• How to schedule clerks

• Market segmentation strategy

• What prices to charge

The OM decision about ____________ relates to how the product or service will be produced:

• Product design

• Facility layout

• Process design

• Scheduling

• Inventory management

Designing unique product features.

• Product design

• Quality management

• Inventory management

• Facility layout

• Facility location

Establishing and implementing quality standards.

• Product design

• Quality management

• Inventory management

• Facility layout

• Facility location

Decisions on amounts of inventory to carry and when to order.

• Scheduling

• Quality management

• Inventory management

• Facility layout

• Facility location

Deciding the physical position of everything in the production facility.

• Scheduling

• Quality management

• Inventory management

• Facility layout

• Facility location

Creating schedules for workers, machines, and facilities.

• Scheduling

• Quality management

• Inventory management

• Facility layout

• Facility location

Deciding on the best places for facilities.

• Scheduling

• Quality management

• Inventory management

• Facility layout

• Facility location