A nurse–client relationship is built on which of the following?

• Trust, competence, and therapeutic communication

• Sympathy, distance, and casual conversation

• Authority, discipline, and routine

• Silence, observation, and detachment

Effective communication is the ______ nurses must master. (Fill in the blank)

• core skill

• minor distraction

• rare event

• optional task

Establishing relationships involves which of the following?

• Empathetic listening, appropriate touch, and verbal/nonverbal cues

• Strict rules, minimal interaction, and written communication

• Avoiding eye contact, using technical jargon, and being distant

• Only verbal communication

Always address older clients with ______ (e.g., Mr., Mrs.).

• respect

• anger

• sarcasm

• slang

Which type of language should be avoided when addressing older clients?

• Patronizing language ("dear," "sweetie")

• Respectful language

• Professional language

• Technical language

Promoting client ______ and ______ is important in gerontologic considerations. (Fill in the blanks)

• autonomy and dignity

• comfort and wealth

• dependence and obedience

• activity and youth

It is important to identify yourself at every interaction with an older client.

• True

• False

What should be reduced for clients with hearing loss?

• Background noise

• Lighting

• Temperature

• Movement

When communicating with a client, you should face them directly and avoid standing in front of ______.

• bright light

• a window

• a door

• a clock

Encouraging ______ is a way to promote positive engagement with older adults. (Fill in the blank)

• reminiscing

• arguing

• ignoring

• criticizing