F&B Supervisory Function Quiz

A supervisor's main role is to manage kitchen tasks only.

• True

• False

Answer explanation

The statement is false because a supervisor's role extends beyond managing kitchen tasks; it includes overseeing staff, ensuring safety standards, and coordinating operations.

Good communication skills are essential for an F&B supervisor.

• True

• False

Answer explanation

True. Good communication skills are vital for an F&B supervisor to effectively manage staff, interact with customers, and ensure smooth operations in the food and beverage industry.

Food safety and hygiene are not part of a supervisor's responsibilities.

• True

• False

Answer explanation

Food safety and hygiene are critical aspects of a supervisor's role, ensuring that food is handled safely and hygienically. Therefore, the statement is false.

A supervisor must be aware of all shift schedules of their team.

• True

• False

Answer explanation

True. A supervisor needs to be aware of all shift schedules to effectively manage their team, ensure coverage, and address any scheduling conflicts.

The flow of service does not affect customer satisfaction.

• True

• False

Answer explanation

False is correct because the flow of service directly impacts customer satisfaction. A smooth and efficient service flow enhances the customer experience, while poor flow can lead to dissatisfaction.

Training and mentoring staff is part of the supervisory function.

• True

• False

Answer explanation

True. Training and mentoring staff are essential components of a supervisor's role, as they help develop employee skills and enhance team performance.

Supervisors should ignore customer feedback and let the manager handle it.

• True

• False

Answer explanation

False is correct because supervisors play a crucial role in addressing customer feedback. Ignoring it can lead to unresolved issues and dissatisfaction, which ultimately affects the business.

Inventory management is important in controlling food cost.

• True

• False

Answer explanation

True. Effective inventory management helps track food supplies, reduce waste, and optimize purchasing, all of which are crucial for controlling food costs in any food service operation.

Delegating tasks properly can improve kitchen efficiency.

• True

• False

Answer explanation

True. Proper delegation of tasks in a kitchen allows for better organization, faster service, and improved teamwork, ultimately enhancing overall efficiency.

A supervisor must ensure all SOPs are followed during operations.

• True

• False

Answer explanation

True. A supervisor is responsible for ensuring that all Standard Operating Procedures (SOPs) are adhered to during operations to maintain safety, quality, and compliance.