Wheel of Emotion
Authored by Syazana Zainal
Professional Development
Professional Development
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller : "I've been waiting for an update for over two weeks! No one got back to me."
What emotion is most likely being expressed?
Hope
Confusion
Frustration
Gratitude
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller : "I thought I qualified for withdrawal. Why was I rejected?"
What is the dominant emotion?
Urgency
Disappointment
Gratitude
Hope
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller : "Sorry, I'm just trying to understand how this works. Can you explain again?"
What is the most likely emotion here?
Hope
Confusion
Anxiety
Frustration
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller : "Thank you so much. You've been really helpful"
What is the emotion?
Gratitude
Hope
Relief
Confidence
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller [in a fast, pressured tone]: "I need to sort this out today - it's urgent!"
What emotion does this reflect?
Confusion
Gratitude
Anxiety/Urgency
Frustration
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller: "So you're saying there's still a chance I can withdraw next month?"
What emotion is this?
Confusion
Hope
Gratitude
Disappointment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller: "I already submitted the form, so what's the delay?"
What emotion is shown?
Disappointment
Hope
Gratitude
Frustration
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