10. What may be included in the staffing section of an informal proposal?

All may be included in the staffing section.

Credentials and expertise of project leaders

Size and qualifications of support staff

Resources such as computer facilities

11. The budget in a proposal should

reflect careful research because a proposal is a legal contract.

provide only rough estimates so that you can raise the price later if costs increase.

never itemize hours and costs, but offer only a total sum.

include a disclaimer to ensure that the budget is not legally binding.

13. The main differences between informal and formal proposals are

the primary and secondary audiences.

the style and need for correctness.

identification of resources used and placement of documentation.

14. Although formal reports are similar to formal proposals, a primary difference is that

formal reports represent the end product of thorough investigation and analysis.

formal reports use a more conversational tone.

reports are written for internal audiences only.

more formal reports are written than formal proposals.

15. What is the first step in preparing to write a formal report?

Define the project and limit its scope.

Research primary and secondary data.

Determine the length of the report.

16. What is the best advice when writing a statement of purpose for a formal report?

Use action verbs that tell what you intend to do.

Write a statement of purpose only for external formal reports.

Omit limitations to avoid a negative tone.

Do all of these choices when writing statements of purpose.

17. Primary research data can be defined as

information gained from firsthand experience and observation.

information that comes from reading what others have experienced and observed.

statistics collected during the first stage of research.

18. Your boss asks you to write a formal report on the impact of smoking on employee healthcare costs. Like nearly every writer of a research project, you should begin your research by

reviewing secondary data in the library or on the Internet.

interviewing your colleagues to solicit their input and feelings.

preparing a questionnaire to distribute to your colleagues.

19. Although researchers are increasingly using electronic data, you should learn to use print resources because

some data is available only in print.

electronic sources are never considered as reliable as books and magazines.

print sources provide primary data and electronic sources provide secondary data.

audiences respect only writers who include data from print sources.

21. Many researchers today begin by looking in electronic databases because

electronic databases are convenient to use.

they know that all data found in electronic databases is valid and reliable.

electronic databases are always a free resource if you have Internet access.

it is easy to cite sources found in an electronic database.

22. Which statement about the World Wide Web is accurate?

The Web is a collection of hypertext pages that offer information and links of trillions of pages.

The Web always provides accurate, credible information.

The number of Web sites is now decreasing after reaching its peak of 235 million sites.

Only certain individuals or organizations are permitted to post on the Web.

24. Which statement about search tools is accurate?

A search tool is a service that indexes, organizes, and often rates and reviews Web pages.

A search tool is also called a Web browser.

Bing is currently the most-used search tool.

A search tool helps to protect the user's computer against viruses and malware as the user conducts Web searches.

25. What is the best advice for conducting an Internet search?

When connecting to a search tool for the first time, always read the FAQs (Frequently Asked Questions), Help, and How to Search sections.

Use one search tool only so that you can master it.

Use all uppercase letters for your searches.

Include articles and prepositions in search phrases to make searches more specific.

an online diary or journal that allows visitors to leave public comments.

a computer virus that frequently appears from Web sites such as Facebook and MySpace.

a collection of hypertext pages that offer information and links.

an electronic information storage base that users access via computer and search digitally.

28. Surveys, which are used to collect firsthand data, have many advantages. One advantage is that

data can be gathered economically and efficiently.

those who respond to mailed or online surveys exactly represent the overall population.

respondents can be relied on to respond openly and truthfully to anonymous surveys.

return rates for online and mailed surveys are typically over 90 percent.

29. Brittany is writing a business report about protecting workplace data and will be conducting an interview with a data security expert. What is the best advice you can give her?

Brittany should complete all these steps.

Call before the interview to confirm the arrangements, and then arrive on time.

Learn about the individual she is interviewing, and research the background and terminology of the topic.

Use open-ended questions rather than yes-or-no questions to draw out the responses from the expert.

is the act of using others' ideas without proper documentation or by paraphrasing poorly.

involves using good data from reputable sources to increase your credibility and to enhance the logic of your reasoning.

happens in only academic settings.

is restating an original passage in your own words.

31. Which of the following statements about documenting data is not accurate?

Documenting data is not necessary if you put the information in your own words.

Documenting data can strengthen your argument.

Documenting data protects you from charges of plagiarism.

Documenting data helps the reader pursue the topic further.

32. Which of the following statements would need to be documented in a report?

The Fujita-Pearson tornado scale rates tornadoes with wind speeds of 261 to 318 miles per hour as F5 storms.

Tornadoes caused extensive loss of property and lives in Missouri.

You can get an idea of how dangerous a tornado is by its rating.

Damaging winds, common in strong tornadoes, caused problems for the residents of Missouri.

restating an original passage in your own words.

repeating the grammatical structure of the original passage.

replacing original words with appropriate synonyms.

indicating the source of the original work.

34. Which of the following is not a purpose for a direct quotation?

To add length to a researched document

To duplicate exact wording before criticizing an idea

To repeat identical phrasing because of its precise wording

To provide objective background information

35. Which of the following is the best advice about the use of direct quotations in a report?

Beware of overusing quotations because you may appear as if you have no ideas of your own.

If you use a direct quotation, don't dilute its impact by summarizing it or introducing it in your own words.

Place the direct quotation in quotation marks, but change a few words to show you have your own ideas.

Direct quotations do not need to be placed in quotation marks if the audience is already familiar with the quote such as "The buck stops here."

36. What is the correct order of ideas for a report using the indirect strategy?

Findings, conclusions, and recommendations

Recommendations, findings, and conclusions

Conclusions, findings, and recommendations

Recommendations, conclusions, and findings

39. Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone subscriptions worldwide by region. He will probably organize his report

geographically with sections representing each region's market share.

chronologically by the date the cell phone subscriptions reached their maximums.

around extensive secondary data to assure the reader that he conducted adequate research before he wrote the report.

using a functional arrangement to show types of subscriptions globally.

40. Logan is creating an outline to help him write a report on e-waste generated by his company. What advice should he follow?

Avoid placing only one subpoint under a main idea.

Include the outline as part of the final report so that his audience can quickly see his organizational pattern.

Create a balanced outline with exactly the same number of subpoints and details for each main point.

Avoid using the main points used on the outline as main headings in the written report.

41. Yolanda must include a long table in a report she is preparing on employee Internet use. What advice should she follow when creating the table?

Place the table as close as possible to its text discussion.

Avoid distracting her readers with shading.

Because the emphasis is on the data, avoid the use of headings for each row.

42. The major advantage of line charts is that they

show the proportion of parts to a whole.

45. Which statement about pie charts is accurate?

Pie charts are most appropriate for showing percentages.

Pie charts are most useful for technical audiences.

Pie charts are more flexible than bar or line charts.

Pie charts can be confusing to readers because of the use of multiple colors.

46. Which of the following is the best advice when using graphics in reports?

Don't overuse color because too much color can be distracting and confusing.

Don't introduce a graphic; a good graphic should communicate clearly itself.

Avoid summarizing the main point of the graphic.

Avoid the use of headings on a graphic.

47. What is the purpose of a letter or memo of transmittal?

To present an overview of the report

To provide a list of sources used within the report

To introduce the writer of the report

To designate the parts of the report

48. What advice should you follow when preparing a table of contents?

Wait until you have completed the report before writing the table of contents.

Avoid leaders (spaced or unspaced dots) on a table of contents to avoid confusing the reader.

Include all headings for a long report on the table of contents.

Include a list of figures on the table of contents.

49. The discussion of findings in a report should do all of the following except

use graphics to illustrate key points and findings.

analyze and interpret the research findings or solution.

present evidence to justify your conclusions.

50. What information is included in the appendix in of a formal report?

Sources mentioned in the report

Recommendations based on the report findings

CHAP 10

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Which of the following statements is accurate?

Proposals are persuasive documents used to solve problems, provide services, or sell equipment.

Proposals are always solicited.

Proposals are informative documents used to share problems, identify emerging issues, and categorize available resources for resolution.

Proposals are developed for external audiences only.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. A company might prepare a proposal for which of the following reasons?

To show its compliance with Homeland Security rules and regulations

To solicit competitive bids for a new building

To inform company shareholders of an attempted hostile takeover

To bid for a contract to retrofit a local bridge

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. An RFP (request for proposal) can best be defined as

a document that solicits competitive bids on a project.

an offer to provide a service, sell equipment, or solve a problem.

an internal report justifying a request for additional staffing and equipment.

a persuasive sales presentation emphasizing benefits for the reader.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. A business would be most likely to write a request for proposals

to advertise openings for two sales positions.

to attract new clients.

to renovate offices.

to begin expansion in global markets.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. In addition to an introduction, the background information, and the proposal itself, informal or letter proposals often contain

staffing requirements, a budget, and an authorization request.

service dates, applicable laws and statutes, and a signed contract.

a bill for services rendered and a signed contract.

free prizes and other gimmicks.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. You can make the introduction of a proposal more persuasive if you

explain in great detail how much better you are than your competitors.

hint at the problem you will solve but avoid explaining the reasons for the proposal.

remain as vague as possible to keep the reader intrigued.

provide a "hook" such as mentioning a remarkable resource available exclusively to the writer.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Which of the following is the best tip to fight writer's block when writing proposals?

Drink a lot of coffee to make your mind sharp.

Begin by making a bulleted list of customer wants and needs.

Make a list of personal benefits you will receive after receiving the contract.

Type anything because proposals must adhere to deadlines.

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CHAP 10

1. Which of the following statements is accurate?

2. A company might prepare a proposal for which of the following reasons?

3. An RFP (request for proposal) can best be defined as

4. A business would be most likely to write a request for proposals

5. In addition to an introduction, the background information, and the proposal itself, informal or letter proposals often contain

6. You can make the introduction of a proposal more persuasive if you

7. Which of the following is the best tip to fight writer's block when writing proposals?

8. In which part of a solicited proposal would you most likely convince your reader that you understand the problem completely?

9. In which section of an informal proposal would you most likely include a timetable for a project to be completed?

10. What may be included in the staffing section of an informal proposal?

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