Workplace English & Professional Communication

What is the correct term for the person or group to whom the email is addressed?

• Carbon Copy

• Recipient

• Title

• Salutation

Which section of the email is used to send a copy to another person besides the main recipient?

• Recipient

• Carbon Copy

• Title

• Body

Which part of the email contains the main message or information?

• Salutation

• Body

• Complimentary Closing

• Signature Block

Fill in the blank: To end a professional email after addressing 'Dear Sir or Madam', you can write 'Yours ________'.

• faithfully

• sincerely

• truly

• regards

Which complimentary closing is a nice and somewhat deferential way to end the letter?

• Respectfully

• Warmly

• Thanks

• Looking forward

Which complimentary closing should you use if you haven't already fully expressed your gratitude?

• Thanks (or Thanks again)

• Faithfully

• Warmly

• Looking forward

Which complimentary closing is a nice but not over-the-top touch of emotion, probably best when you have already met the person face-to-face at least once?

• Warmly

• Sincerely

• Regards

• Hope this helps

If your letter's main purpose was to make a plan or set up an appointment, which complimentary closing may be the way to go?

• With anticipation

• Best

• Respectfully

• Thanks

Which of the following elements is NOT required when writing a complete email as described: Recipient, Carbon copy, Title, Salutation, Opening, Body, Closing, Complimentary Closing, Signature Block?

• Attachment

• Recipient

• Title

• Signature Block

A complete email informing a faculty member that their meeting has been rescheduled should include which of the following components?

• Recipient, CC, title, salutation, opening, body, closing, complimentary closing, signature block

• Recipient, title, body, attachment only

• CC, title, body, closing only

• Salutation, body, signature block only