Prismatic Technology Quiz Week 1

What is Prismatic Technology’s mission?

Give two of our core values.

What dollar amount is the bench fee, and when is it charged?

How long is an estimate valid once provided to a customer?

When directing a customer to collect a repaired device, what reassembly time disclaimer must you include?

Recite the full phone greeting script you should answer with.

Which overused email phrase is explicitly forbidden in our company emails?

Within how many rings must incoming calls be answered?

List two elements of our required tone guidelines when speaking or writing to customers.

Where are the approved email templates stored for quick reference?