
Core B paper TLDSS set 3
Quiz
•
Computers
•
12th Grade
•
Practice Problem
•
Easy
Jodi Porteous
Used 1+ times
FREE Resource
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26 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Instant Messaging is only useful for internal business communication, not with customers.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Maintaining an asset register helps a digital support professional plan future:
Staff holidays
Marketing campaigns
Maintenance requirements
Office parties
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Gaining experience while being paid to work in a specific job role describes which route to becoming a digital support worker?
Apprenticeship
Internship
Volunteering
Self-study
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A Fishbone diagram is used in which process?
Network cabling
Root Cause Analysis
Financial auditing
Graphic design
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Confirming understanding by paraphrasing a customer's request is a part of:
Active listening
Technical jargon
Sales pitching
Data encryption
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An effective online safety infographic for parents should use formal, academic language.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Screen sharing allows a helpdesk to explore a user's device without relying on:
The internet
The user's verbal description alone
Antivirus software
A mouse and keyboard
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