Siebel 360 View Process Guide Quiz

What is the primary purpose of the 360 View in the Siebel Process Guide?

• To house detailed information about a guest.

• To process payments for bookings.

• To manage ship schedules.

• To create marketing campaigns.

What type of information does the Loyalty applet provide in the 360 View?

• Tier status and points information about the guest

• Travel preferences of the guest

• Communication preferences of the guest

• Future bookings of the guest

How can the 360 View assist with branding opportunities?

• By providing detailed guest information to help build relationships

• By offering discounts on bookings

• By sending automated emails

• By tracking ship locations

What is the first step to update Core Details in the Siebel 360 View Process Guide?

• Type directly in the specific field and click the "Update" button.

• Click the "New" button in the Address section.

• Select information from the Communication Preferences screen.

• Click the "Confirm Selection" button.

When adding new contact information, what must the user do to indicate that the new information should be primary?

• Select the option to indicate primary information in the screen that appears.

• Click the "Update" button.

• Type "Primary" in the address field.

• Select from the Communication Preferences screen.

Which fields in the Core Details field allow you to select only from information that already exists in the Communication Preferences screen?

• Phone, address, or email fields

• First Name and Last Name fields

• Date of Birth and Preferred Language fields

• Marketing Country and Suffix fields

What happens when you click one of the phone, email, or address fields in the Siebel 360 View?

• A pop-up screen appears with available information.

• The information is automatically updated.

• A new user profile is created.

• The system logs you out.

According to the process guide, what determines the visibility of Child tabs in the 360 View?

• The user’s department and access levels.

• The guest’s age group.

• The number of cruises the guest has taken.

• The guest’s loyalty status.

What type of information is housed in the "Travel Preference" tab in the Siebel 360 View?

• Information about the guest’s travel preference collected from the consumer website

• Financial information regarding the guest’s previous purchases

• Loyalty member’s mailing and email addresses

• Casino analytics and gaming preferences

Which tab in the Siebel 360 View is used to update a loyalty member’s mailing and email addresses?

• Guest Analytics

• Travel Preference

• Communication Preference

• Loyalty Preference