Apa tujuan utama dari Customer Relationship Management (CRM)?

QUIZZIZ 14 JUNI 2025

Quiz
•
Professional Development
•
Professional Development
•
Easy
Kimia Gresik
Used 1+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Meningkatkan jumlah karyawan perusahaan
Menurunkan biaya produksi
Membangun dan mempertahankan hubungan dengan pelanggan
Menambah cabang perusahaan
2.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Manakah dari berikut ini yang termasuk manfaat utama dari penggunaan sistem CRM?
Penurunan kualitas layanan
Hilangnya data pelanggan
Meningkatkan loyalitas pelanggan
Pengurangan interaksi dengan pelanggan
3.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Komponen utama dalam CRM mencakup hal-hal berikut, kecuali:
Operasional
Analitis
Kolaboratif
Finansial
4.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Dalam CRM, istilah 'customer retention' merujuk pada:
Menarik pelanggan baru
Mempertahankan pelanggan yang sudah ada
Mengabaikan keluhan pelanggan
Menyediakan diskon besar
5.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Setelah konsumen menyadari adanya kebutuhan, langkah selanjutnya adalah:
Evaluasi alternatif
Pembelian
Pencarian informasi
Penolakan
6.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Yang bukan merupakan tahap dalam proses keputusan pembelian adalah:
Pengenalan kebutuhan
Pencarian informasi
Pemeliharaan produk
Evaluasi alternatif
7.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Strategi seperti program loyalitas dan layanan purna jual termasuk dalam fase:
Customer Acquisition
Customer Development
Customer Retention
Customer Awareness
Create a free account and access millions of resources
Similar Resources on Wayground
20 questions
Customer Experence - Support - Agt 23

Quiz
•
Professional Development
15 questions
LUCA Nasal Spray

Quiz
•
Professional Development
20 questions
Etos Perkhidmatan Awam

Quiz
•
Professional Development
20 questions
Etawaku

Quiz
•
Professional Development
20 questions
QUIZ ROADSHOW HOSPITALITY

Quiz
•
Professional Development
20 questions
Kuis NUTRIFLAKES III

Quiz
•
Professional Development
20 questions
Kaunter Hadapan

Quiz
•
Professional Development
15 questions
Konsep STAR+ [Selling Technique] 15 Soal New 2020

Quiz
•
Professional Development
Popular Resources on Wayground
25 questions
Equations of Circles

Quiz
•
10th - 11th Grade
30 questions
Week 5 Memory Builder 1 (Multiplication and Division Facts)

Quiz
•
9th Grade
33 questions
Unit 3 Summative - Summer School: Immune System

Quiz
•
10th Grade
10 questions
Writing and Identifying Ratios Practice

Quiz
•
5th - 6th Grade
36 questions
Prime and Composite Numbers

Quiz
•
5th Grade
14 questions
Exterior and Interior angles of Polygons

Quiz
•
8th Grade
37 questions
Camp Re-cap Week 1 (no regression)

Quiz
•
9th - 12th Grade
46 questions
Biology Semester 1 Review

Quiz
•
10th Grade