EIA_Q&A_GEX&ENT Round3

According to the standard, the Guest Service Line must answer guest calls within 5 rings. True or False?

• True

• False

What is the price of the babysitting service for children under 4 years old at the Kids Club?

VND_______________++/child/hour

There is a table tennis area at the Kids Club. True or False?

• True

• False

According to the Guest Service Line service standard, what is the maximum hold time allowed when placing a guest call on hold?

• 20 seconds

• 30 seconds

• 40 seconds

• 50 seconds

There are a total of ______ pools at the Onsen.

Until what time is the bicycle rental service available?

In which Exceptional Experience can guests learn to cook Paella?

• Luxurious Cooking Class

• Pastry Workshop

• Luxurious Private Cooking Class

• Spanish Cooking Class

How many Non-Residential Packages are available for outside guests who wish to experience the resort's services?

There are 4 pools with jacuzzi features at the Onsen. True or False?

• True

• False

The gym closes at 18:00. True or False?

• True

• False