Marketing, Sales Force, and Service Automation Quiz

Marketing, Sales Force, and Service Automation Quiz

University

25 Qs

quiz-placeholder

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Marketing, Sales Force, and Service Automation Quiz

Marketing, Sales Force, and Service Automation Quiz

Assessment

Quiz

Business

University

Easy

Created by

Freddy Simbolon

Used 1+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

What is marketing automation primarily used for?

To track inventory

To manage employee performance

To automate customer service

To increase sales

2.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Which of the following best describes SFA?

Sales Force Automation

Sales Financial Assessment

Sales Function Analysis

Service Function Automation

3.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

What is one benefit of marketing automation?

Increased manual labor

Decreased data accuracy

Improved customer engagement

Higher operational costs

4.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

What does SFA software functionality typically include?

Financial forecasting

Employee scheduling

Customer relationship management

Inventory management

5.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

How does SFA change sales performance?

By reducing the number of salespeople

By eliminating the need for customer interaction

By increasing the complexity of sales processes

By providing data-driven insights

6.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

What is a key component of the SFA eco-system?

Customer feedback

Employee training

Sales data analysis

Marketing strategies

7.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

What is the role of AI in customer service?

To replace human agents entirely

To increase response times

To limit customer choices

To enhance customer interactions

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