CGS1560 Module 15 Troubleshooting Windows Startup

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur?

• When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

• When Windows attempts to load the user profile

• When Windows attempts to launch critical device drivers

• When Windows attempts to launch the Windows kernel

Which Windows program must be running before a user can sign in to Windows?

• Kernel.exe

• Userinit.exe

• Explorer.exe

• Lsass.exe

• All of the answers are correct.

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur?

• When Windows attempts to launch the Windows kernel

• When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

• When Windows attempts to load the user profile

• When Windows attempts to launch critical device drivers

Your friend sees an error message about a corrupted bootmgr file during Windows startup. They have another computer with a matching configuration and decide to copy the bootmgr file from the working computer to the computer with the problem. Where is the bootmgr file stored?

• C:\Boot\bootmgr

• System Reserved\Boot\bootmgr

• System Reserved\bootmgr

• All of the answers are correct

Your friend mentioned in question 4 is having problems finding the bootmgr file and asks for your help. What is your best response?

• Explain to your friend that they can use the bootrec command to fix the bootmgr file without having to copy another file to the computer.

• Use the File Explorer options applet to unhide the hidden bootmgr file.

• Explain to your friend that performing a startup repair is a better option.

• Use diskpart commands to "unhide" and locate the file.

You see multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first?

• Perform a startup repair.

• Perform a Windows 10 reset.

• Apply a restore point.

• Perform a clean installation of Windows from setup media.

A stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?

• Press F8 at startup, and then disable automatic restarts.

• Press F9 at startup, and then disable automatic restarts.

• Launch Windows 10 from setup media, and perform a Windows 10 reset.

• Use the Windows Startup Settings screen to disable automatic restarts.

If you are having a problem with a driver, which of the following should you try first?

• Use System Restore to apply a restore point.

• Perform a clean boot.

• Update Windows.

• Update the driver.

When error messages indicate that the Windows registry is corrupted and you cannot boot from the hard drive, what tool or method is the first best option to fix the problem?

• Use bootable media to launch Windows RE, and use System Restore to apply a restore point.

• Use bootable media to launch Windows RE and perform a startup repair.

• Use bootable media to launch Windows RE, and then use commands to recover the registry from backup.

• Reimage Windows using a system image.

Your Windows system boots to a blue screen stop error and no Start screen or desktop. What do you do first?

• Verify that the system is getting power.

• Attempt to boot into Windows RE using the Windows setup DVD or a recovery drive.

• Reinstall Windows.

• Use the web to research the stop error messages and numbers.