Workplace Skills and Communication

is the art of dealing with people in a sensitive and effective way.

• Negotiation

• Diplomacy

• Mediation

• Conflict Resolution

The action or process of interacting with others to exchange information and develop professional or social contacts is called

• Networking

• Connecting

• Collaborating

• Communicating

is a form of communicating without words, using facial expressions and body language.

• Verbal Communication

• Nonverbal Communication

• Written Communication

• Visual Communication

is the process used by two or more parties to find a solution to a problem.

• Conflict Resolution

• Problem Solving

• Negotiation

• Mediation

is the skill of being coherent and intelligible

• Clarity

• Ambiguity

• Complexity

• Obscurity

and are vital skills in the workplace, because you never know when plans will change or what will be asked of you.

• Flexibility, Adaptability

• Creativity, Innovation

• Leadership, Management

• Technical Skills, Expertise

is the quality or skill of handling difficult or delicate situations without giving offense.

• Tactfulness

• Brashness

• Indifference

• Apathy

To show to others is to show regard for their rights, feelings, wishes and traditions.

• Respect

• Indifference

• Neglect

• Disregard

The combined action of a group of people, especially when effective and efficient is called

• Collaboration

• Teamwork

• Cooperation

• Coordination

You should always use this when dealing with employers and in your workplace, and is a skill expected of a professional:

• Professionalism

• Casualness

• Indifference

• Negligence