Quiz on Service-Oriented Businesses and Information Systems

What is the primary focus of service-oriented businesses?

• Providing hardware solutions

• Manufacturing goods

• Offering intangible services

• Selling physical products

Which of the following is NOT a key characteristic of service-oriented businesses?

• Durability

• Intangibility

• Heterogeneity

• Perishability

What does CRM stand for in the context of service businesses?

• Customer Resource Management

• Customer Relationship Management

• Client Resource Management

• Client Relationship Management

Which of the following is an example of a service-oriented business?

• A clothing retailer

• A furniture store

• A consulting firm

• A car manufacturer

What is one benefit of effective information systems in service-oriented businesses?

• Increased physical product sales

• Reduced customer interaction

• Decreased operational costs

• Increased efficiency and productivity

Which software is commonly used for scheduling and appointment management?

• Tableau

• Calendly

• Asana

• Salesforce

What is a key advantage of using data analytics in service businesses?

• It eliminates the need for marketing

• It increases the number of physical products

• It provides insights into customer behavior

• It reduces the need for customer service

Which of the following technologies enhances customer experiences in the hospitality industry?

• Robotics

• Blockchain

• 3D Printing

• Virtual Reality

What is the purpose of a Property Management System (PMS) in hotels?

• To analyze market trends

• To handle financial transactions

• To centralize hotel operations

• To manage customer relationships

What challenge does the digital divide present to service-oriented businesses?

• Higher operational costs

• Unequal access to technology

• Increased competition

• Limited customer base