Customer service review

Customer service review

10th Grade

8 Qs

quiz-placeholder

Similar activities

Initiation quiz IGCSE

Initiation quiz IGCSE

10th Grade

10 Qs

Fruits Group Quiz

Fruits Group Quiz

9th - 12th Grade

10 Qs

EGG DISHES

EGG DISHES

10th Grade

10 Qs

CPR study guide

CPR study guide

9th - 12th Grade

12 Qs

Proteins Group Quiz

Proteins Group Quiz

9th - 12th Grade

10 Qs

Cooking Methods Word Map Review

Cooking Methods Word Map Review

9th - 12th Grade

8 Qs

Re-order the steps of procedure text - Make a Welcome Drink

Re-order the steps of procedure text - Make a Welcome Drink

10th Grade

5 Qs

Trends in Hospitality and Tourism

Trends in Hospitality and Tourism

9th - 12th Grade

12 Qs

Customer service review

Customer service review

Assessment

Quiz

Hospitality and Catering

10th Grade

Hard

Created by

Michael Ha

FREE Resource

8 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

List 5 characteristics of quality customer service.

(do not include smiling and being nice)

Evaluate responses using AI:

OFF

2.

MATCH QUESTION

1 min • 1 pt

Match the following key terms for quality customer service

Professionalism

tailoring services to individual guest preferences and anticipating their needs

Effective communication

showing genuine understanding and concern for the feelings and needs of guests

Personalisation

displaying courteous, respectful, and competent behaviour at all times.

Empathy

listening actively to customers, providing clear information, and ensuring mutual understanding

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The concept of a customer-focused workplace is pivotal in the hospitality industry.  Given that the industry's core revolves around serving guests and ensuring their satisfaction, adopting a customer-centric approach is paramount.


Which of the following is NOT a characteristic of a customer focused workplace ?

Understanding customer needs and preferences

Training and development

Feedback mechanisms

Personalisation


Bias

4.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

Provide 2 examples of quality assurance for a fine dining restaurant

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

How can hotel improve its work practices in efficiency when checking in hotel guest ?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

Outline 2 benefits of improving customer service in the work place.

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The hospitality industry has industry standard service times.

Which is NOT an example of this service time for customer service

online booking confirmation is immediate

Checking guest into rooms should take no longer than 10-15 minutes

Room service should arrive within 90 minutes

Restaurants should make their guest wait no longer than 20 minutes

In person complaints should be acknowledge immediately

8.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

You are developing a policy for techniques for approaching and serving a customer.

List 3 standards for the employees to follow

Evaluate responses using AI:

OFF