KPI Worksheet

What does KPI stand for?

• Key Product Inventory

• Key Performance Indicator

• Known Profit Impact

Which of the following is a financial KPI?

• Sales per employee

• Number of complaints

• Customer satisfaction

What is a benefit of using KPIs?

• They are only useful for large companies

• They help businesses measure progress

• They guarantee success

Which business would most likely use "sales per square metre" as a KPI?

• Amazon

• Tesco

• Spotify

Which of these is not a common retail KPI?

• Product shelf height

• Stock holding

• Profit margin

A KPI like “customer satisfaction” is best measured through:

• Foot traffic

• Survey results

• Security cameras

Which KPI might show staff efficiency?

• Sales per employee

• Returns

• Store layout

What can poor KPI performance indicate?

• Everything is fine

• The business is exceeding targets

• Something needs improving

Why might KPIs be misleading?

• They are always objective

• They can ignore employee wellbeing

• They guarantee customer loyalty

Odeon might use which of these KPIs?

• Average ticket price

• Average mobile data usage

• Number of films made