UAS English for Hospitality Communication

UAS English for Hospitality Communication

University

30 Qs

quiz-placeholder

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UAS English for Hospitality Communication

UAS English for Hospitality Communication

Assessment

Quiz

Hospitality and Catering

University

Medium

Created by

roseven sitinjak

Used 8+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A tourist says, "This hotel room is very noisy."

You reply, "I'm so sorry to hear that. Let me see what I can do to ______ it.

solve

problem

complain

ignore

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The tourist continues, "The air conditioning isn't working either."

You say, "______ for the inconvenience. I'll call maintenance right away.

Never mind

It's okay

I apologize

You're welcome

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a tourist is upset, it's important to ______ calm and professional.

 become

stay

go

leave

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A tourist complains about the food.

You might ask, "Could you please ______ me more details about what happened?"

say

tell

speak

sing

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To show you understand, you can say, "I understand this must be ______ for you."

happy

exciting

frustrating

funny

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When offering a solution, you could say, "We can ______ you a different room."

give

take

bring

offer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you can't solve the problem immediately, tell the tourist, "I will ______ into this further and get back to you as soon as possible."

look

see

investigate

watch

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