Hotel Management Quiz

What is the main role of the Reservations Department?

• Cleaning rooms

• Managing guest check-in and check-out

• Handling and maximizing hotel reservations

• Preparing food for guests

Which of the following is NOT a function of the Reservations Department?

• Selling rooms

• Managing room yield

• Housekeeping management

• Preparing sales forecasts

What is the role of the Reservations Manager?

• Cleaning guest rooms

• Overseeing reservations and training staff

• Preparing guest meals

• Handling guest complaints at the front desk

Why is forecasting important in hotel management?

• It ensures accurate food orders

• It helps allocate hotel resources efficiently

• It eliminates the need for reservations

• It prevents guest complaints

Which factor does NOT affect room rates?

• Weather

• Location

• Meal plans

• Housekeeping schedules

What is the standard rate for a hotel room without discounts?

• Rack Rate

• Corporate Rate

• Weekend Rate

• Airline Rate

What is the discounted rate given to business travelers?

• Rack Rate

• Corporate Rate

• Extra Person Rate

• Weekend Rate

What strategy starts by offering the most expensive room first?

• Bottom-Up Strategy

• Mid-Range Strategy

• Top-Down Strategy

• Random Strategy

Yield Management focuses on selling the right product to the right customer at the right ___

• Hotel

• Time

• Country

• Website

To avoid unpaid balances, the front office must:

• Post transaction vouchers as soon as they arrive

• Check for any unposted charges before the guest checks out

• Ask guests if they had any additional charges before finalizing their check-out.

• All of the above