INMT5504 Workshop 11

What was the primary business challenge AMH faced before implementing its BPM initiatives?

• • Lack of skilled personnel

• High employee turnover

• Inefficient business processes and siloed operations

• Over-reliance on manual reporting

Which BPM methodology is used to improve processes at AMH?

• Process Redesign Heuristics

• Business Process Canvas

• Business Process Reengineering

• Six Sigma

Which of the following are projects that AMH focused on as part of Six Sigma?

• Improve nurse-patient taion

• Reducing Emergency Department (ED) wait time

• Implement eletronic medical records

• Expand hopsital facilities

Before Six Sigma, AMH did not try improving business processes using any other methods.

• True

• False

Which of the following were outcomes of the Six Sigma initiative at AMH?

• Reduction in Lobby wait time below 15 mins target

• Eliminate MD wait time

• Full buy in and support from all emergency physicians

• Improved patient flow