CCMP

What is the first step in pre-crisis planning?

• Identify potential risks
• Create a recovery plan
• Implement security measures
• Monitor trends

Answer explanation

Identifying potential risks is the first step in pre-crisis planning.

Which of these is essential during the crisis phase?

• Reacting quickly
• Analyzing future risks
• Setting up recovery plans
• Handling employee vacations

Answer explanation

Reacting quickly is crucial during the crisis phase.

How often should a crisis management plan be reviewed?

• Once a decade
• Periodically (e.g.
• annually or after major changes)
• Never
• Only after a crisis

Answer explanation

Crisis management plans should be reviewed periodically to stay current.

What helps reduce employee panic during crises?

• Clear communication
• Frequent internal updates
• Silence
• Ignoring rumors

Answer explanation

Clear and frequent communication helps reduce employee panic.

What is the goal of business continuity planning?

• Hiring new staff
• Ensuring long-term strategy
• Maintaining operations during disruptions
• Developing advertisements

Answer explanation

Business continuity planning ensures that operations continue during disruptions.

How should a crisis management team respond to a cyberattack?

• Contain and isolate the threat
• Analyze the cause immediately
• Inform customers first
• Ignore the situation

Answer explanation

Containing and isolating the threat is the first step in responding to a cyberattack.

Which of the following is a post-crisis action?

• Stakeholder debriefing
• Crisis containment
• Updating crisis plans
• Monitoring social media

Answer explanation

Stakeholder debriefing is a critical post-crisis action.

Which of these actions helps maintain organizational credibility post-crisis?

• Silence
• Denial
• Transparency
• Blaming employees

Answer explanation

Transparency helps restore trust and maintain credibility after a crisis.

What is the primary objective of crisis recovery?

• To focus on marketing
• To restore normal operations
• To evaluate staff performance
• To monitor media reactions

Answer explanation

The primary goal of crisis recovery is to restore normal operations.

How should crisis documentation be handled after the event?

• Discard it
• Analyze and archive it
• Share it with customers
• Publish it online

Answer explanation

Crisis documentation should be analyzed and archived for future reference and improvement.