NRF Customer Service & Sales: "Explaining Features and Benefits"

Quiz
•
Professional Development
•
9th - 12th Grade
•
Hard
Wayground Content
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Customers most likely need your help when:
A. They are buying a product for the first time
B. They purchase an item frequently
C. An item includes assembly instructions
D. A and C
E. All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. The best method for finding the right product for a customer is:
A. Asking “yes” or “no” questions to move the sale along
B. Asking open-ended questions
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
13. When asked, “Is this a good sleeping bag?” a sales associate’s best response is:
A. “Yes, and it’s on sale.”
B. “It’s our best-seller.”
C. “I love mine.”
D. “Can you tell me where you’ll be using it?”
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
9. It is best to show products:
A. In dim lighting to avoid glare
B. Under artificial lighting to improve color
C. In natural light
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. A customer will be more likely to buy a product such as a VCR if you:
A. Show how easy it is to program
B. List every feature the VCR has
C. Open the manual to show how instructions are displayed
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
8. Shoppers are more likely to buy new food products if:
A. They can taste them
B. You provide recipes for using them
C. You display serving suggestions
D. Any of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
10. Benefits of a product are determined by:
A. The manufacturer
B. The salesperson
C. The customer
D. All of the above
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