Final Exam Review

Effective communication is accomplished when the SENDER transmits a message AND the ________ accurately decodes its meaning?   

• SENDER 

• RECEIVER 

• MESSAGE 

• FEEDBACK  

___________ is the receiver’s response to the sender’s message that indicates understanding?

• HEARING 

• SEEING 

• ENCODING 

• FEEDBACK  

_________ is anything that interrupts or interferes with the delivery of intended communication? 

• NOISE 

• ENCODING 

• FEEDBACK 

• CONTEXT 

There are two forms of one-way communication; these two common forms are SEEING and ______?  

• HEARING

• ENCODING

• RECEIVING 

• None of the above 

The relationship between communicators can influence a message; for example, the same message sent from a person you respect and admire might be received differently than from someone that you don’t respect and admire? When you consider how a message can be influenced by the associations between people, which part of the Communication Process takes such relationships into account?  

• ENCODING 

• DECODING 

• CONTEXT 

• FEEDBACK 

___________ Barriers includes environmental, visual, and physical distractions.

• Interior 

• External 

• Semantic 

• None of the above 

___________ Barriers include but are not limited to: not paying attention or not listening, boredom, lack of interest, and daydreaming? 

 

• Internal

• Exterior 

• Semantic 

• None of the above 

___________ Barriers come from differences in language, education, and culture.

• Interior 

• Exterior 

• Semantic 

• None of the above 

    

Which of the following are effective communication skills.

• Focus your message 

• Magnify the listener’s attention 

• Penetrate Barriers 

• All of the above

Suppose you wanted to speak to a group of new entrepreneurs; as a way to capture their interest, you happen to say, “what I’m about to tell you will make you rich.” Given this example, which of the Effective Communication Skills did you use? 

 

• Focus your message 

• Magnify the listener’s attention 

• Penetrate Barriers 

• Listen Actively