Communication Quiz

Which of the following best defines communication?

• Transmitting data using machines

• The process of sending and receiving messages to achieve understanding

• Speaking fluently in a foreign language

• Writing long reports for management

Which of these is an example of non-verbal communication?

• A phone call

• A typed memo

• A facial expression

• A voice note

An internal memo is most likely used to communicate:

• With customers about complaints

• With suppliers about orders

• Within the organization among staff

• With shareholders about dividends

Which communication method is best suited for sending urgent messages to a large number of employees?

• Staff meeting

• Office notice board

• Email

• Suggestion box

A major barrier to effective communication is:

• Use of technology

• Feedback from the receiver

• Noise and distractions

• Writing in a formal tone

Which of the following is NOT a principle of effective communication?

• Clarity

• Complexity

• Conciseness

• Courtesy

Downward communication typically flows from:

• Employees to customers

• Subordinates to supervisors

• Supervisors to subordinates

• Customers to the sales department

The medium through which a message is transmitted is known as the:

• Encoder

• Channel

• Feedback

• Decoder

What is the main purpose of feedback in communication?

• To keep a written record

• To confuse the sender

• To confirm understanding

• To replace face-to-face meetings

Which of the following is most appropriate for sending confidential business documents?

• Posting on the notice board

• Hand delivery in a sealed envelope

• Group chat

• Loudspeaker announcement