Queue Management Happy Hour

Airlines we should not FQD.

• British Airways

• KLM Royal Dutch Airlines

• Lufthansa

• Air Canada

What is our holding queue for flight with schedule change and need to call card member?

• Z8B0 409

• LK6C 186

• LK6C 192

• 1RZ2 421

Below are the QMT tools and resources except:

• Sabre

• Amadeus

• OPUS

• Qualtrics

What is the QMT email address?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Below are valid endorsement guidelines except:

• PNR that requires monitoring if ticket has been issued/reissued for schedule change

• When a call out to the airline is needed and the business hours is outside your shift and/or the departure date is imminent.

• PNR that requires urgent action due to imminent travel/PQ Validity/Fare Increase/airline ticketing requirement and you will be out of the office

• PNR that requires GCC creation, and you don't want to tag the pay out to you.

Refund reject - as per QMT fare rules validation refund is permitted. QMT to rerun the refund script and resend to ticketing. What will be the savings?

• The quoted refund amount to BCM

• Savings is the full ticket value

• The difference between quoted and refund amount

• No savings at all

When creating a passive booking, there is no need to do fulfilment.

• True

• False

What is the minimum stay/nights required to avail the THC benefits?

• 1 night

• 2 consecutive nights

• 3 consecutive nights

• No minimum requirement

For PBSS/PBAS scenario, when do we need to create an open SI Case for loss remediation?

• when BCM agreed with the travel credit instead of refund

• when BCM declined the travel credit and wants refund

• we don't need to make open SI Case at all

• all the above

All are workbook except:

• PNR removed by Co-QMT

• Hotel and Car booking for invoicing

• Schedule Change>CM Accepted>Ticket not Updated>Set up for Exchange

• All PNRs for rework