ISO Refresher Training 2025

Who are the signatories of the Quality Management Policy?

• Corp VP GBS⁺ and Corp Dir GBS⁺ GPQ

• Corp VP GBS⁺ and GBS⁺ Heads

• Corp VP GBS⁺ and Quality and ISO Manager

• Corp VP GBS⁺ and Global Quality Coordinators

Which of the following is not included in the Henkel Values?

• Financial Performance

• Sustainability

• Customers and Consumers

• Diversity

How many Strategic Priorities does Henkel have?

• 4

• 5

• 6

• 7

Lead in ESG: Achieve an NPS Score of "Effective/Great" on the 2025 Stakeholder Satisfaction Survey for overall GBS⁺?

• TRUE

• FALSE

One of our strategic priorities from Quality Management Goals is to deliver _____as efficiency gains in 2025.

• 7.1 MEUR

• 7.4 MEUR

• 7.7 MEUR

• 7.9 MEUR

We positively impact our tomorrow. Implement 5 major initiatives and aspiration of 20,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.

• TRUE

• FALSE

It contains all digital modeled processes and links to all relevant process documents.

• SDS

• SharePoint

• Signavio

• VISO

The following tools are used to document risk analysis except for:

• Risk Analysis and Process Controls (RAPC)

• Failure Mode and Effects Analysis (FMEA)

• Quality Improvement & Control System (QUICS)

• Corrections and Corrective Actions (CCA)

This document the alignment between GBS+ and the business partners in terms of the services the former will provide the latter.

• SLA

• Process Card

• Process Documentation

• Service Catalogue

Process Documentation and SLA should be approved upon its creation or revision within two years from its last review/approval.

• TRUE

• FALSE