A hotel guest is considering whether to book a basic room or upgrade to the hotel's premium package, which includes access to the spa, complimentary breakfast, and late checkout. The salesperson says: "I noticed you're considering the premium package. It's an excellent value, especially since it includes exclusive access to our spa. Our guests often share how relaxing it is after a long day. I should mention, though, that the premium package is only available at this rate if booked now. If you choose the basic room, you'd still have an amazing stay, but you'd miss out on those added perks-and the spa access alone is worth the upgrade."

Sales Techniques Quiz

Quiz
•
Business
•
University
•
Medium
Gerardo Suárez
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Anchoring
Loss aversion
Social proof
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A guest is browsing dining options at a resort, and the salesperson presents an intriguing offer: "We have a special dining experience we're offering this evening. It's our 'Chef's Table'- a one-of-a-kind menu designed by our head chef, with dishes inspired by secret, exotic ingredients. Guests have been raving about it all week, saying it's the most exciting meal they've had here. Would you like to reserve a spot?"
Scarcity
Natural curiosity
Social proof
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A couple visits a beachfront resort and expresses interest in planning a special evening. Instead of focusing on their needs, the salesperson responds: "You're in luck-we're the best resort in town! Our amenities are unmatched, and our oceanfront view is perfect for Instagram. Let me tell you about our most popular package it includes a generic dinner menu, a shared table by the beach, and no customization. Trust me, everyone loves it! So, should I book it for you?"
Overlooking the guests' individual preferences and expectations
Highlighting the resort's best features
Offering tailored experience
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A guest at an eco-resort is asking about room options. Based on their questions, the salesperson quickly identifies that the guest values sustainability and environmental preservation. Instead of mentioning luxury or unrelated features, the salesperson says: "I can tell that being environmentally conscious is very important to you. You'll love our Green Suite-it's designed to reduce environmental impact. The furniture is made from reclaimed wood, and we use solar energy for all electricity. Plus, we partner with local organizations to plant a tree for every night you stay. Choosing this suite aligns perfectly with your values and helps make a real difference."
Confirmation bias
Scarcity
Reciprocity
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A company representative contacts a hotel to inquire about hosting an event. The salesperson begins by asking: "Thank you for reaching out! Could you share the size of your event, the types of features you prioritize, like catering or A/V setups, and the budget range you're working with? Knowing more about your preferences will help us tailor an offer that's perfect for you." Based on the representative's answers, the salesperson confirms them as a good prospect and schedules a follow-up to present relevant packages.
Closing the sale
Prospecting and qualifying
Building customer loyalty
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A guest is hesitant to book a long-term stay at a hotel due to uncertainty about their travel schedule. They say: "I'm not sure if I can commit to these dates just yet what happens if my plans change?" The salesperson responds: "I completely understand your concern. To give you peace of mind, we offer flexible booking policies that allow adjustments up to 24 hours before your stay. Many of our guests appreciate this option because it provides the freedom to plan with less stress. Would you like me to walk you through how it works?"
Encourage the guest to commit and highlight the hotel's cancellation fees.
Explain the flexible booking policy to address the guest's uncertainty.
Suggest waiting until their plans are finalized before making a reservation.
7.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
A guest is considering upgrading to a luxury suite but seems unsure. The salesperson notices the guest's interest when they say: "This suite looks amazing, but I'm not sure if it's worth it." The salesperson observes the guest admiring the balcony view and responds: "It sounds like you're thinking about how this upgrade could enhance your stay. Guests who choose the luxury suite often tell us how much they enjoy the spacious balcony for relaxing evenings. I can reserve this suite for you right now so you don't miss out on the experience-it's the perfect way to make your trip truly special." The guest smiles and nods, confirming the upgrade.
Building rapport
Closing the sale
Prospecting and qualifying
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