HR REVIEW CHAPTER 6,7

What is training?

• The process of developing the knowledge, skills, and attitudes of employees necessary to perform the tasks required for a position

• The standards of knowledge, skills, and abilities necessary for successful job performance

• A term indicating that something like training is worth more than the cost to provide it

• Feedback provided for a question or survey on a larger scale such as customer surveys

A specific and observable work activity that is a component of a position and has a clear beginning and end. What is it?

• Responsibility

• Task

• Authority

• Compensation

What is the standard for the knowledge, skills, and abilities necessary for successful job performance?

• Characteristics

• Personality

• Competence

• Skills

What is the accurate definition of "Cost-effectiveness"?

• The effective date when a new employee starts working.

• A list of all tasks that make up a position

• A description of how a task in the task list should be performed

• A term indicating that something like training is more valuable than the cost to provide it

How important is the "Attitude" of employees in the hotel industry?

• Very important

• Not necessary

• Normal

• Not important

Feedback provided for a question or a larger survey such as a customer survey. What is this?

• Comment

• Complaint

• Feedback

• Opinion

Positive or negative emotions, beliefs, and values about something influence a person to act in certain ways. What is this known as?

• Mood

• Attitude

• Knowledge

• Skills

Select the best answer for the definition of Attitude in the hospitality industry:

• Feedback provided for a question or a larger survey such as customer surveys.

• The standards of knowledge, skills, and abilities necessary for successful job performance.

• Quality and/or quantity metrics that can be measured to indicate when an employee is doing their job correctly.

• Positive or negative feelings, beliefs, and values about something that influence a person to act in certain ways.

The effective date when a new employee starts working. What is this?

• Working schedule

• Recruitment date

• Start time

• Working time

Educational or training activities that are planned to prepare a person for more responsible positions in an organization or industry. What is this process recognized as?

• Professional recruitment program

• Professional development program

• Professional assessment program

• Professional advancement program