What is a skill?

N5 Admin and IT Theory Revision

Quiz
•
Information Technology (IT)
•
5th Grade
•
Medium
S Gray
Used 2+ times
FREE Resource
42 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Intelligent
Good at IT
Kind
Helpful
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
List two qualities of an admin assistant.
Organized and efficient
Creative and artistic
Introverted and shy
Aggressive and demanding
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a duty of an admin assistant?
Filing
Cooking
Driving
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Documents used in recruiting an admin assistant are ______ and Person Specification.
Job Description
Resume
Cover Letter
Reference Letter
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is good customer service?
Providing prompt and helpful assistance to customers
Ignoring customer complaints
Delaying responses to customer inquiries
Being rude to customers
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One benefit of good customer service is:
Increased customer loyalty
Higher operational costs
Decreased customer satisfaction
Reduced brand reputation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one impact of bad customer service?
Loss of customers
Increased sales
Improved brand reputation
Higher employee satisfaction
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