N5 Admin and IT Theory Revision

N5 Admin and IT Theory Revision

5th Grade

42 Qs

quiz-placeholder

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N5 Admin and IT Theory Revision

N5 Admin and IT Theory Revision

Assessment

Quiz

Information Technology (IT)

5th Grade

Medium

Created by

S Gray

Used 2+ times

FREE Resource

42 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a skill?

Intelligent

Good at IT

Kind

Helpful

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

List two qualities of an admin assistant.

Organized and efficient

Creative and artistic

Introverted and shy

Aggressive and demanding

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a duty of an admin assistant?

Filing

Cooking

Driving

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Documents used in recruiting an admin assistant are ______ and Person Specification.

Job Description

Resume

Cover Letter

Reference Letter

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is good customer service?

Providing prompt and helpful assistance to customers

Ignoring customer complaints

Delaying responses to customer inquiries

Being rude to customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One benefit of good customer service is:

Increased customer loyalty

Higher operational costs

Decreased customer satisfaction

Reduced brand reputation

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one impact of bad customer service?

Loss of customers

Increased sales

Improved brand reputation

Higher employee satisfaction

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