Test tuần 13+14/2025 - AR
Authored by Ngan Kim
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Professional Development
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15 questions
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1.
OPEN ENDED QUESTION
15 mins • 1 pt
Provide first steps when you receive this ticket from Shopify
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2.
OPEN ENDED QUESTION
15 mins • 1 pt
"Why I have hidden the flag but it still appears on my online store?" Assuming that customer does not know about Global Settings, kindly guide him check and setup the new settings.
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OFF
3.
OPEN ENDED QUESTION
15 mins • 1 pt
If you support customer at 9PM Friday, the request needs technical support. How long will you ask customer wait?
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OFF
4.
OPEN ENDED QUESTION
15 mins • 1 pt
Provide a comforting message when customer is unhappy because they have to wait for TS/DEV support. They state that in the past, they did not have to wait for too long.
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OFF
5.
OPEN ENDED QUESTION
15 mins • 1 pt
If you receive a duplicated email from Shopify ticket, how can you find the original email?
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OFF
6.
OPEN ENDED QUESTION
15 mins • 1 pt
"Can I revert reviews when the product has been removed?"
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OFF
7.
OPEN ENDED QUESTION
15 mins • 1 pt
Provide action you need to do when the previous shift has no agent?
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OFF
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