Business Communication (High School) Exam

Which of the following is a form of communication?

• Verbal

• Nonverbal

• Written

• All of the above

Which of the five C’s of communication ensures the message is easy to understand?

• Clear

• Concise

• Courteous

• Complete

What is the primary role of a memo in business?

• External advertising

• Internal brief communication

• Legal documentation

• Customer complaints

What is an appropriate telephone communication technique?

• A) Speaking loudly without listening

• B) Taking notes to record information

• C) Ignoring the caller

• D) Using slang

How should you communicate with an external customer?

• Use technical jargon

• Be professional and clear

• Avoid responding

• Use casual language

How does cultural diversity impact communication?

• It has no effect

• It requires sensitivity to different customs and languages

• It simplifies the process

• It eliminates nonverbal cues

What is an effective strategy for dealing with a dissatisfied customer?

• Ignoring their concerns

• Listening and offering a solution face-to-face

What should a well-organized paragraph include?

• A topic sentence and transitions

• Random ideas

• No conclusion

• Repeated sentences

What is the first stage of the writing process?

• Editing

• Planning

• Proofreading

• Revising

Which format is best for a persuasive business letter?

• Informal and casual

• Structured with a clear argument

• No greeting or closing

• A list of complaints