Search Header Logo

Quality Management Quiz

Authored by Neil Cervantes

Other

University

Used 4+ times

Quality Management Quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of quality management according to the text?

Cost reduction

Customer satisfaction

Employee training

Product design

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which company was one of the first to receive the Baldrige Award in 1988?

Apple Inc.

Xerox Corporation

Motorola, Inc.

Toyota Motor Company

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the term 'Six Sigma' refer to in quality management?

A management style

A statistical method for quality control

A customer-focused approach to business improvement

A type of manufacturing process

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the text, what is a significant factor in determining the long-term success of an organization?

Quality of products and services

Employee satisfaction

Cost efficiency

Market share

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main difference between service quality and manufacturing quality as described in the text?

Service quality is easier to measure

Manufacturing quality is more intangible

Service quality is often customized

Manufacturing quality is always consistent

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What system does The Ritz-Carlton Hotel Company use to remember customer preferences?

Quality Assurance System

Service Management System

Customer Relationship Management

Guest-Profiling System

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which company is mentioned as being extremely successful in e-commerce by providing extensive product information?

eBay

Target

Amazon.com

Walmart

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?