
FBS Q4 PART 2 EXAM

Quiz
•
Specialty
•
11th Grade
•
Easy
Alexander G. Romulo
Used 1+ times
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary goal of accommodating special requests?
To increase profit
To ensure guest satisfaction
To reduce staff workload
To avoid complaints
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a hotel cannot meet a special request, what is the best response?
Apologize and suggest alternative solutions
Ignore the request
Tell the guest they should have requested earlier
Blame another department
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A guest requests a room decoration for a surprise proposal. What should you do?
Inform the guest that decorating is not allowed
Offer decoration packages or suggest a creative solution
Say yes without checking hotel policies
Ask the guest to do it themselves
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do when handling a complaint related to a special request?
Listen attentively and take responsibility
Ignore it to avoid conflict
Argue with the guest to defend the hotel
Tell the guest to write an email instead
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can staff improve their ability to handle special requests?
Undergo regular training and stay updated on policies
Only assist VIP guests
Avoid special requests to keep work simple
Let guests figure out their own solutions
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in processing a guest's payment at check-out?
Ask the guest for feedback on their stay
Verify the guest's identity and bill details
Immediately process the payment without checking
Offer discounts to encourage repeat stays
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a common method of payment in hotels?
Cash
Cryptocurrency
Credit/debit card
Mobile payment apps
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