Chapter 5 part 3

E-mail has replaced letters for many messages inside organizations and for some messages to external audiences.

• True

• False

PDF documents guarantee that the reader receives a message that looks exactly as the writer intended.

• True

• False

Use e-mail for internal messages requiring a permanent record or formality; use hard-copy memos for external messages requiring a permanent record or formality.

• True

• False

Informational e-mail and memos generally follow the same writing plan: informative subject line, direct opening, explanatory body, and appropriate closing.

• True

• False

Including a subject line in your e-mail message or memo is optional because the message is usually short.

• True

• False

Open most e-mails and memos indirectly to show respect for readers.

• True

• False

Effective e-mail messages and memos generally discuss only one topic.

• True

• False

Readers look for deadlines and action language in the body of an e-mail message or memo.

• True

• False

Please let me know if I may provide additional information or be of further assistance is an example of an effective, professional closing for an e-mail message or memo.

• True

• False

You need not close messages to coworkers with goodwill statements such as those found in letters to customers or clients.

• True

• False