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Chapter 5 part 3

Authored by Leval Ackerman

Science

University

Chapter 5 part 3
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40 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

E-mail has replaced letters for many messages inside organizations and for some messages to external audiences.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

PDF documents guarantee that the reader receives a message that looks exactly as the writer intended.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Use e-mail for internal messages requiring a permanent record or formality; use hard-copy memos for external messages requiring a permanent record or formality.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Informational e-mail and memos generally follow the same writing plan: informative subject line, direct opening, explanatory body, and appropriate closing.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Including a subject line in your e-mail message or memo is optional because the message is usually short.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Open most e-mails and memos indirectly to show respect for readers.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective e-mail messages and memos generally discuss only one topic.

True

False

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