12 - Cost of quality includes :

a . Cost of all work to build a product or service that conforms to the requirements

c. Cost of all work resulting from nonconformance to the requirements

13 - Most quality problems

c. is the result of management's lack of attention to potential quality improvement ideas

a . originates in the quality department where the ultimate responsibility for quality rests

b. originates on the shop floor because of waste and product rework

d. could be eliminated if shop supervisors monitored their workers more closely

15 - Tools and techniques of the Perform Quality Control process include all of the following EXCEPT :

D. Quality control tendency charts

16 - Control charts have all of the following characteristics EXCEPT:

c. They are used to illustrate how various factors might be linked to potential problems or effects .

a . They are used to determine whether or not a process is stable or has predictable performance .

b. They are used to monitor various types of output variables .

d . They are used to illustrate how a process behaves over time and when a process is subject to special cause variation , resulting in an out - of - control condition .

17 - All of the following are characteristics of benchmarking EXCEPT :

d. It involves comparing actual or planned project practices to those of comparable projects only within the same application area.

a. It involves comparing actual or planned project practices to those of comparable projects to generate ideas for improvement .

b. It involves comparing actual or planned project practices to those of comparable projects to provide a basis for measuring performance

c. It involves comparing actual or planned project practices to those of comparable projects within the organization or outside of it .

18 - A problem definition should include

c . What the problem is and what it is not

b . Names of members of the team

d . Who was operating the machine that day

19 - Drawing control charts requires

a . Calculation of statistics from data

c . Teamwork training of workers

20 - Benchmarking determines

c . How company is doing relative to others

21 - Seven tools Include

b . Management meeting regularly with workers

22 - Flow charts indicate

d . How inputs get processed into outputs

a . Causes of process variation

b . The kind of forms to fill out

23 - A fundamental attribute of TQM is

c . Top management's direct involvement

24 - SPC helps determine

a . If assignable causes are disturbing the process

b . If vendor performance is falling

e . If top management is involved

27 - Six Sigma implies

d . 3.4 defects per million in output

b . A trouble - shooting method

28 - Fishbone diagrams are drawn

c . To brainstorm causes of an effect

b . To find the cost of quality

d . To screen workers ' suggestions

e . To explain what the process does

29 - The seven - step problem solving technique covers the following except :

a . Finding the right problem to solve

32. When errors that affect quality are discovered , the procedure to improve the situation should be to ___________

a . identify the specific error

c . determine the root causes of the error

d . correct the root cause of the error

34 - KAIZEN techniques consist of the following steps except :

d . Eliminate selected proposal

c . Finding ideas to solve the problem

e . Implementing the proposal of errors to improve

37 - Benefits of Adopting Technology for Zero defect except

a . Improving percentage of First time right in process ( FTR )

c . Error proofing in manufacturing process .

d . Reduction of re - work rate

e . Indirectly it helps On - time delivery

38 - Recommended steps to be completed before conducting the Gap Analysis :

a . Identify one or more people to conduct the Gap Analysis ; it is helpful if they have some quality system experience or audit experience .

b . You may also want to consider having assistance from a consultant .

c . Create or purchase a Gap Analysis Checklist .

39 - Flow charts are Visual illustration of the sequence of operations required to complete a task

a. Schematic drawing of the process to measure or improve.

b. Starting point for process improvement

c. Potential weakness in the process are made visual

d. Picture of process as it should be

7OFE

Authored by Moaz Sayed

Science

University

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39 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1 - Which QC tools Investigates the the highest occurring cause of defects ?

A. Pareto Chart

B. a Scatter Diagram

C. Check Sheet

D. Flow Chart

E. Cause and Effect Diagram

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2 - What is the purpose of the second step of the problem - solving process :

A. Analyze the Problem

B. Predict if it will work

C. Come up with an algorithm

D. Think about the best solution

E. Ask questions about the problem to help you understand it

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3 - The upper control limit defines:

A. The highest variance of the process

B. The highest standard deviation of the process

C. The highest specification limit that the customer wants

D. The highest level that the process should operate within

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4 - The PDCA cycle stands for :

A. Plan - Do - Check - Assess

B. Plan - Derive - Check - Act

C. Perform - Do - Check – Assess

D. Plan - Do - Check - Act

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5 - What is the definition of a defect ?

A. product / process that exhibits variability.

B. product / process that does not perform as well as the competition .

C. product / process that does not meet customer requirements for use .

D. product / process that is not reliable .

E. product / process that requires extra processing .

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?

A ) Add inspection to isolate the customer from process instability .

B ) Reduce process variability at the source through redesign or process controls .

C ) Revise specifications to better reflect customer expectations .

D ) Provide incentives to the workforce to eliminate defects .

E ) Educate customers to manage product / process expectations .

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7 - What is the primary purpose of Lean Six Sigma?

A ) Develop clear quality standards that can be understood by everyone .

B ) Provide better training to the people involved in process improvement efforts .

C ) Improve profitability and / or other key performance metrics .

D ) Determine the number of opportunities for a defect to be produced .

E ) Provide a better structure for process improvement .

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7OFE

1 - Which QC tools Investigates the the highest occurring cause of defects ?

2 - What is the purpose of the second step of the problem - solving process :

3 - The upper control limit defines:

4 - The PDCA cycle stands for :

5 - What is the definition of a defect ?

6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?

7 - What is the primary purpose of Lean Six Sigma?

8 - A company generates 22,700 Defects Per Million Opportunities . What is the Sigma level performance of the company ?

9 - The quality management tool that can be described as " a diagram that rank and displays defects in order of frequency of occurrence ( from left to right ) " is a :

10- _______________is an effective method of organizing and presenting possible causes .

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