All BOR Review

The inventory life cycle is disrupted when

• merchandise arrives on time.
• supply equals demand.
• merchandise is stolen or broken.
• the customer has a clean, inviting environment to shop in.

Sam's Club and Costco

• Direct
• Indirect
• Replacement

McDonald's and Burger King

• Direct
• Indirect
• Replacement

Chuck works in an electronics store and is supposed to move large items from the storeroom to the store shelves. Chuck is able to move several large items at a time, but he is not using the back brace that he was trained to use when moving heavy objects. Is Chuck managing his responsibilities wisely?

• NO -- Chuck could seriously injure himself by picking up heavy loads improperly.
• NO -- It would probably be wiser for Chuck to transfer to smaller armloads even though it would take him a bit longer and involve more trips to the storeroom.
• Yes -- By picking up large batches at a time, Chuck is working efficiently and getting the job done in a shorter period of time.
• Yes -- Chuck is the best judge of his ability to handle large loads.

It's Easter time and the different size Easter baskets are heavily shopped. As you're walking past, you notice some empty bins where certain sizes of baskets have all been heavily shopped. What's the best next step?

• Move some other sizes to the empty location so it doesn't look as bare.
• Tell our co-worker to restock the Easter Baskets
• Leave the bins until the end of the night.
• Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins.

The term for when a retailer has run out of a particular item is:

• Safety Stock
• Out-of-Stock
• Back Stock
• Excess Inventory

Which agency or law protects employees who report unlawful or unsafe practices?

• Whistleblower Protection Act
• Americans with Disabilities Act
• Unsafe Practices Act
• Family and Medical Leave Act

You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice-cream with a sell-by date of two more days. Which of the following should the associate do?

• You remove the ice-cream from the case and then fill out the paperwork to mark out of stock as they are almost expired and new items have arrived.
• You walk around the store and ask a few other employees who are also stocking their areas how they would handle this situation.
• You move the ice-cream to the front of the case, knowing it will sell as soon as the store opens because it is a best seller and it’s on sale.
• You move the tubs to the front of the case and leave your manager a note, asking her to remove the items the next day if they don’t sell since they will expire the day after that.

What is the first thing you should do if you find broken glass on the sales floor?

• Call for a custodian or maintenance person to clean it up.
• Find a mop or broom and clean it up yourself.
• Stand near or over the spill to direct traffic away from it until it can be cleaned up.
• Nothing. Maintenance is surely aware of the problem

What should you do if you find heavy merchandise that has fallen onto the floor from a display?

• Call for a custodian or merchandising person to clean it up.
• Find a mop or broom and clean it up yourself.
• Pick it up and arrange them back on the display.
• Direct traffic away from the fallen merchandise and report the situation to a supervisor.