What is the most important role of a housekeeping supervisor?

• To ensure standards of cleanliness, hygiene and tidiness are maintained

• To manage the housekeeping department efficiently

• To train and motivate department personnel

• To control costs

What is the main purpose of room inspection?

• To maintain housekeeping standards

• To ensure guest satisfaction

• To check for missing items

• To ensure safety and security

What should a room inspection checklist help establish?

• A set procedure for checking important areas

• A list of supplies needed

• A schedule for cleaning

• A record of guest complaints

What is one of the roles of a housekeeping supervisor?

• Providing training to housekeeping staff

• Cleaning guest rooms

• Managing the front desk

• Ordering food supplies

What is a critical function for a housekeeping supervisor?

• Time management

• Guest relations

• Inventory management

• Financial planning

What should a housekeeping supervisor do when equipment requires major repairs?

• Order new equipment

• Perform the repairs themselves

• Ignore the issue

• Ask the staff to fix it

What is one of the general duties of a supervisor?

• To ensure staff are aware of their hours of work

• To clean guest rooms

• To manage the hotel's finances

• To handle guest complaints

What is the average time to clean a guest room?

• 30 minutes

• 1 hour

• 15 minutes

• 45 minutes

What is the main purpose of a room inspection?

• To catch any problems that may have been overlooked during cleaning

• To ensure the room is ready for the next guest

• To check for maintenance issues

• To assess the cleanliness of public areas

What should be checked in VIP rooms?

• Personalized touches and special amenities

• General cleanliness and maintenance

• Room functionality and privacy

• All of the above