Berikut beberapa etiket yang tidak perlu diperhatikan dalam memberikan pelayanan kepada pelanggan yaitu...
Soal Pelayanan Prima dan Layanan Bisnis

Quiz
•
Business
•
10th Grade
•
Medium
ddy ss
Used 2+ times
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mengkritik pelanggan
Menyapa pelanggan
Menolong pelanggan
Menyebutkan nama pelanggan
Berbicara dengan pelanggan
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Sebagai petugas pelayanan yang baik, cara anda menyambut kedatangan tamu perusahaan adalah dengan mengucapkan ...
selamat pagi, anda ada perlu?
selamat pagi, mau bertemu siapa?
selamat pagi, silahkan duduk, mau bertemu siapa?
selamat pagi, silahkan duduk, kenapa anda datang kesini?
selamat pagi, silahkan duduk, tunggu sebentar
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Yang dimaksud dengan pelayanan prima adalah...
Proses penghapusan kebutuhan pelanggan dengan sebaik mungkin
Proses pemenuhan kebutuhan karyawan dengan sebaik mungkin
Proses pemenuhan kebutuhan pelanggan dengan sebaik mungkin
Proses transaksi pelanggan pelanggan sebaik mungkin
Proses penampilan pertunjukkan sebiasa mungkin
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang tidak termasuk kedalam 6 konsep excellent service adalah...
kemampuan
sikap
penampilan
tindakan
keamanan
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Suatu perilaku yang harus ditonjolkan dalam menghadapi pelanggan/pengguna adalah definisi dari...
attitude
attention
ability
appearance
action
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