Managing Operations, Quality, and Productivity

The Nature of Operations Management is Operations management is the total set of managerial activities used by an organization to transform resource inputs into products, services, or both.

• True

• False

You open the shop during the hours when students and lecturers have breaks, making it convenient for them to enjoy coffee when needed. You also offer a pre-order service to reduce waiting time.
What is the utility of operations management?

• Place Utility

• Time Utility

• Form Utility

Manufacturing and Production Operations is a service organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

• Trrue

• Flase

How many methods to Design Operations System

• 2

• 3

• 4

Capacity Decisions IS

• Designing an operating system starts with defining the product-service structure, determining the number and type of offerings.

• Managers must assess capacity carefully—overestimation risks losses, while underestimation may miss market opportunities.

• include location and layout decisions. Location depends on infrastructure and customer access, while layout varies based on production needs, from mass production to customized processes.

Enhances transparency, speeds up transactions, and secures data IS ?

• AI & Machine Learning

• Blockchain

• IoT & Automation

• Digital Transformation

Each type of inventory is managed using different methods depending on the purpose of use and control mechanisms IS

• A. Operations Management as Control

• B. Purchasing Management

• C. Inventory Management

Total Quality Management (TQM) is strategic commitment to making quality a core business focus, driven by top management

• True

• Flase

Improve production efficiency: Investing in research and development (R&D) enhances productivity.
What is an example of this?

• In 2015, the U.S. spent $499 billion on R&D – the highest amount in history.

• Opening more retail stores to increase revenue.

• Raising product prices to maximize profit.

Productivity measures economic efficiency by comparing output to resource use.

FIRST Levels of Productivity:

• Aggregate: Nationwide productivity.

• Industry: Productivity of all firms in a sector.

• Department: A specific department’s efficiency.

• Firm: A single company's productivity.

• Individual: An employee’s productivity.