Control and Control Processes Quiz

The purpose of controlling is to:

• motivate employees to work overtime.

• define a plan of action for the organisation.

• ensure plans are achieved and performance meets or exceeds objectives.

• coordinate resources and task performance.

Controlling does all of the following EXCEPT:

• ensure that performance by individuals and groups is consistent with organisational plans.

• ensure that there is adequate financing for the organisation.

• ensure that employees comply with organisational policies and procedures.

• ensure that the right things happen in the right way at the right time.

When a restaurateur is obtains customer responses to improve its menu offering, this is an example of _____ control.

• concurrent

• feedback

• feedforward

• functional

The basic control process involves all of the following EXCEPT:

• setting performance standards.

• measuring actual performance.

• developing organizational structure.

• responding to deviations.

Management by exception:

• ensures the right directions are set and the right resource inputs are available.

• ensures the right things are being done as part of the work-flow operations.

• focuses attention on the differences between desired and actual performance.

• ensures that final results are up to the desired standards.

In a typical control process, _____ comes after objectives and standards are set and communicated.

• taking corrective actions

• measuring actual performance

• comparing actual results to standards

• revising standards to fit the situation

Effective planning by managers helps achieve which step in the control process?

• Measuring actual performance

• Comparing actual performance with objectives and standards

• Establishing performance objectives and standards

• Taking necessary corrective actions

One of the reasons why McDonald’s has such crisp fries is that the company has a strict set of standards for the potatoes it buys. McDonald’s standard in this area is a form of _____ control.

• feedback

• feedforward

• concurrent

• immediate

The main question of ____ control is: “what can be done to improve things right now?”

• feedforward

• feedback

• concurrent

• post-action

Controls that focus on end results and provide information for future use are called ____ controls.

• feedforward

• feedback

• concurrent

• post-action