11e - Writing a questionnaire

Match the survey component with its description

• Response Options

• Use balanced rating scales and consistent format

• Language and Clarity

• Begin with general questions and progress to specific inquiries

• Analysis and Follow-up

• Define what information you need and identify target audience

• Question Structure

• Use simple, direct language and avoid technical jargon

• Clear Purpose and Objectives

• Organize responses systematically and separate quantitative and qualitative data

Closed Questions ​ ​ (a)   ​ (b)   ​ ​ (c)   Open Questions​ (d)   ​ (e)   Suggestions

• Rating scales
• Multiple choice
• Yes/No questions
• Comment boxes
• Detailed explanations

Reorder the following steps in the survey process from beginning to end:

• Implement changes based on results. Communicate results to stakeholders

• Define clear purpose and objectives

• Distribute the survey to target audience

• Design questions and response options

• Analyze data and identify patterns

Which type of questions require specific, limited responses and are easy to quantify and analyze?

• a) Open questions

• b) Closed questions

• c) Demographic questions

• d) Leading questions

What kind of questions allow detailed, unrestricted responses and provide qualitative feedback?

• a) Closed questions

• b) Multiple-choice questions

• c) Open questions

• d) Rating scale questions

When designing surveys, what type of language is important to use while avoiding technical jargon?

• a) Complex language

• b) Technical language

• c) Simple, direct language

• d) Ambiguous language

To prevent survey fatigue, what is crucial to limit while avoiding redundant questions?

• a) Survey audience

• b) Survey lengthb) Survey length

• c) Survey topics

• d) Survey frequency

In the question order of a survey, what type of questions is recommended to be placed at the end?

• a) Most important questions

• b) Open-ended questions

• c) Demographic questions

• d) Closed-ended questions