Sports Business Services Quiz

What is one example of an instruction service provided by sports businesses?

• Physiotherapy through the NHS

• Running coach giving advice on gait analysis

• Customer service at the reception desk

• Offering gym packages

How can businesses increase their attraction?

• By increasing prices

• By offering services within their business site

• By expanding internationally

• By hiring more employees

What is one way sports businesses can provide services?

• By contracting in a person or business

• By offering online courses

• By reducing service costs

• By increasing advertising

What is a common feature of customer service in sports businesses?

• Free gym memberships

• Reception desk welcomes

• Online booking systems

• Discounted merchandise

What is a benefit of providing refreshments at a leisure center?

• They increase the cost of maintenance.

• They provide an additional attraction and improve provision.

• They require more staff to manage.

• They reduce the number of visitors.

Which demographic category might include classifications such as "low-income" or "middle class"?

• Age

• Gender

• Ethnic minority grouping

• Socio-economic group

What is one benefit of businesses understanding customer groups?

• Increased product prices

• Better customer engagement

• Reduced marketing efforts

• Limited product range

How do sports businesses address potential inequality for ethnic minority groups?

• By offering free sports equipment

• By targeting these groups to provide access without stereotyping

• By organizing exclusive events for them

• By reducing the number of sports available

What must all employees have according to legal requirements?

• Relevant DBS checks

• Advanced technical skills

• International work experience

• Personal references

What is an example of a provision requirement for a football club?

• Playing surfaces must be suitable and safe

• Coaches must be internationally certified

• Games must be held in the evening

• Players must be over 18 years old