Communication - Active Listening

If you are practising active listening, which of these is most likely true?

• You are tapping your foot. .

• Your body language shows that you’re paying attention.

• All you are doing is hearing the noises around you

• You are talking very loudly for a long time.

Selma is actively listening to her friend Lyle tell a story about his trip to the beach. Which of these will Selma most likely do?

• say “mhm” as Lyle tells his story

• interrupt Lyle in the middle of his story

• walk away from Lyle before his story is over

• ask Lyle to tell his story a lot faster

Which of the following does not show a speaker that you are actively listening?

• focusing on what is being said

• keeping hands and feet still

• facing the listener

• slouching

How can active listening help you?

• It allows you to receive something without giving anything.

• It allows you to stretch your ideas and perspectives.

• It allows you to believe the exact same things as someone else.

• It allows others to believe the exact same things as you.

Listening with an open mind means

• listening to figure out if the speaker is right or wrong.

• feeling confident that you know more than the speaker.

• pre-judging someone to make a prediction about what they will say.

• trying to understand where the speaker is coming from.

Which of these statements about active listening is true?

• You can get better at active listening.

• Active listening can’t help you resolve conflicts.

• It’s best to not have empathy when actively listening.

• It’s easiest to actively listen during a conflict.

Which of these is an example of nonverbal communication?

• shrugging your shoulders

• writing an essay

• telling your favorite joke

• sending a text

Which of these best describes passive communication?

• considering your own needs more than the other person’s

• considering the other person’s needs more than your own

• considering your needs and the other person’s equally

• not considering anyone’s needs at all

Aggressive communication often leads to increased conflict instead of peace. Cues that you might be communicating aggressively include speaking loudly or yelling, clenching your fists or intruding in the other person’s space.

The author of this passage would most likely agree with which of these statements?

• Aggressive communication is not an effective way to settle a disagreement.

• Aggressive communication is the best way to get things done.

• Aggressive communicators are some of the most respectful people.

• Yelling is not an example of aggressive communication.

Which of these best describes passive-aggressive communication?

• showing people how angry you are by yelling and throwing things

• acting laid-back on the surface but being mean in secret small ways

• quietly accepting whatever comes your way without complaining

• making sure both you and the other person are heard and respected