Managing Relation and Customer Loyalty

Managing Relation and Customer Loyalty

University

15 Qs

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Managing Relation and Customer Loyalty

Managing Relation and Customer Loyalty

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

Madura Raut

Used 3+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the below factors does NOT affect Loyalty?

Customer Satisfaction

Type of Customers

Trust

Perception about of Organization

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In this type of loyalty, customers tend to purchase the products or services from the same company or organization

Monopoly Loyalty

Incentivized Loyalty

Habitual Loyalty

Cognitive Loyalty

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In this type of loyalty, customers remain loyal to their company or organization as the cost of change or switching over to another company or organization is high.

Cost of Change Loyalty

Committed Loyalty

Cognitive Loyalty

Habitual Loyalty

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the below is NOT a Guest Relations main principle.

Personalized Service and Tailored Experiences

Effective Communication and Regular Engagement

Building Strong Relationships and Fostering Loyalty

Effective Guest Billing

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

____________ is the first step for building the foundation of loyalty.

Acquire the entire market

Target the right customer

Check for competitors strategies

Check market condition

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

___________Customers in this tier tend to generate low revenues for a firm.

Platinum

Gold

Iron

Lead

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Extremely dissatisfied customers can turn into ___________ providing an abundance of negative word-of-mouth for the service provider.

Apostle

Bad Influence

Terrorists

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