RIF 01 Practice Exam 2024-2025

If a customer is about to purchase a soccer ball and you recommend additional items such as soccer shorts, what is this called?

• Cross-selling

• Up-selling

• Bundling

• Discounting

A negative attitude is what?

• A poor reaction to a situation or idea.

• A positive response to challenges.

• An optimistic view of life.

• A neutral stance on issues.

What top skills should a salesperson have?

• Quick and efficient

• Timely and prompt

• Communication and active listener

• Product and customer knowledge

Which of the following is not an example of a role in a retail career? Cashier, Visual Merchandiser, Buyer, Babysitter

• Cashier

• Visual Merchandiser

• Buyer

• Babysitter

Hand and body movements are what type of communication?

• Verbal communication

• Nonverbal communication

• Written communication

• Visual communication

Which of the following is a SMART goal?

• I will sell more.

• I will increase my monthly sales volume by 20% by the end of March.

• I will increase my sales volume until my manager is happy with my performance.

• I will increase my monthly sales a lot every month.

What is the retail product cycle?

• Selection > Allocation > Distribution > Selling > Markdowns

• Allocation > Selection > Selling > Distribution > Markdowns

• Distribution > Selling > Allocation > Markdowns > Selection

• Selling > Markdowns > Allocation > Distribution > Selection

When a team member at a distribution center uses a replenishment report to collect items to be sent to individual stores, they are doing what step?

• Picking

• Packing

• Sorting

• Shipping

Which of the following is a standard term that describes the audience of retail stores - the people who will buy things from stores?

• Manufacturers

• Wholesalers

• Customers

• Buyers

What kinds of things does a manufacturer produce?

• Fossil fuels

• Finished products

• Services

• Raw materials