Customer Service Quiz

Hello, I recently placed an order and would like to cancel it. If not, how can I return it? Can you help me with that? Which contact reason should be used?

• Order Maintenance - Edit Order

• Order Maintenance - Cancel Order

• Order Maintenance - Chargeback

• Order Maintenance - Duplicate Orders

Hi, I need the refund for my order. My order was marked as delivered, but I haven't received it. True or False: The correct contact reason is "Refunds - Delivered Not Received."

• True

• False

Good day, I previously canceled my subscription but would like to reactivate it. How can I do that? Which contact reason should be used?

• Subscription Maintenance - Frequency Update

• Subscription Maintenance - Reactivation

• Subscription Maintenance - Edit Product/Quantity

• Subscription Maintenance - Next Shipment Skipped

I ordered the wrong product by mistake I need to get the chicory instead of coffee. Can I get a refund to order the correct one? Select all that apply:

• Refunds - Shipping Cost

• Refunds - Incorrect Address

• Refunds - Different Product Wanted

• Refunds – Status

You send too many notifications. Please unsubscribe me from your mailing list. I no longer wish to receive emails. True or False: The correct contact reason is "Account Maintenance - Unsubscribe - Mailing List."

• True

• False

I prefer to buy products only when I need them. Please cancel my subscription. Which contact reason should be used?

• Subscription Cancellation - Financial

• Subscription Cancellation - Dislikes Taste

• Subscription Cancellation - Prefer to Order as Needed

• Subscription Cancellation - No Reason Provided

I'm having trouble updating my payment method. Can you help? True or False: The correct contact reason is "Tech Issues - Payment Issue."

• True

• False

I already disputed the charge for the unwanted order. How can I return the order? (Note: chargeback still open) Which contact reason should be used?

• Order Maintenance - Edit Order

• Order Maintenance - Chargeback

• Returns

• Order Maintenance - Duplicate Orders

I'm having trouble placing an order but I'd like to try a sample of your product before purchasing. Is that possible? True or False: The correct contact reason is "General Information - Sample Request."

• True

• False

Where is my order? I didn’t get any tracking information at all. (Note: First subscription order) Which contact reason should be used?

• Order Maintenance - Duplicate Orders

• General Information - Tax Inquiry

• Tracking Information

• Refunds – Status